—– FAQ ——
1. Are the product photos real?
Yes. Each of prodocts have real photos, you will get what you see. But maybe there are some color shading because of the monitors.
2. How can i choose the size?
Our goods sales all over the world, each of country maybe have different standard’s size. In the very begining, We give the detailed size information. Before you choose, please measure the size of your children’s similier clothes firstly, then compare with our size information to choose a suitablt size.
3. When will you ship my order?
Generally most of our products are in stock, your order will be shipped out within 1-5 working days after your payment. But in case of any hot sale products are temporarily out of stock, we will contact you as soon as possible to ask an extension or change other items or any of your suggestion.
4. How long can i receive my order?
Most of our products are free shipping by AliExpress Standard Shipping and China Post Registered Air Mail, which usually takes about 7-30days, or even longer, like 50-60days. Please be patient if you do not get the goods quickly after delivery.
Or you can choose EMS, DHL, UPS, TNT or other express services, but you need to pay additional fees.
We hope your items arrived on time. But it is an internation delivery, shipping time is highly depend on courier companies and local customs duties, and it is totally out of our control.If any questions, please contact with me.
5. How about Returns?
1) If the item you received is unacceptably like defective, broken, or missing, Pls notify us within 3 days of delivery.
2) In case of these unpleasant things happened, we hope the buyer and the supplier can communicate actively to solve the dispute in a flexible way. We promise you a satisfactory solution.
3) We strive to maintain the highest standards of excellence for shopping experience for 5 stars and 100% customer satisfaction! Positive feedback 5stars is very important to us.
We sincerely request that you contact us immediately,BEFORE you give us 3 stars or 1 stars feedback, so that we can satis factorily solve your concerns.
6. How can i contact the seller?
If you have any questions, please feel free to contact me by Trademanager or email.
We will give you answer within 24 hours.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|